Service Calls
What to Expect from Your Service Call
Scheduling, Diagnostics, and Repair Process in St. John’s
If you're dealing with appliance troubles in the St. John’s area, scheduling a service call is the first step to getting things back on track. Whether your appliance is out of warranty or you need an authorized repair, Local Solutions is here to help. Here’s a simple breakdown of what you can expect when booking a service call with us.
Step 1: Easy Online Booking
Our process begins with a quick and simple self-service online booking. This allows you to choose the best time for your schedule while providing essential information to ensure a smooth repair experience.
What You’ll Need to Provide:
Service Address & Contact Information: So we know where to go and how to reach you.
Billing or Tenant Information: If applicable, please provide relevant details.
Appliance Model & Problem: A model number and a description of the issue are helpful for bringing the right parts. If you don’t have the model handy, don’t worry—just follow up when you can!
Providing accurate information upfront helps us arrive prepared and, if needed, with parts likely to fix the issue on the first visit.
Step 2: Booking Confirmation & Reminders
Once you’ve submitted your booking request, you’ll receive an automated confirmation email to add the appointment to your calendar. This email includes all the key details—appointment date, time window, and any additional notes you’ve provided.
24-Hour Reminder: The day before your appointment, you’ll get a reminder email with a confirmation link, so there’s no need to stress about forgetting.
Step 3: Appointment Day – Stress-Free Arrival
On the day of your service call, we keep things easy:
You’ll receive a 30-minute courtesy call or text before arrival, allowing you to go about your day without the anxiety of waiting around.
Feel free to let the pets roam—we’re animal lovers! If you have specific directions (like entering through a side door, parking preferences, or any special instructions), let us know during booking, and we’ll note it in your work order.
Step 4: In-Home Diagnostic Assessment
When we arrive, we’ll start by discussing the symptoms you’ve noticed and any relevant history of the appliance. We then conduct a thorough inspection, perform diagnostic tests, and use our expertise to determine what’s causing the issue.
Diagnostic Fee: The initial diagnostic and assessment cost is a flat rate of $85+tx. This fee covers a full appliance health check, helping us identify the exact problem.
Clear Estimate: If additional repairs or parts are necessary, we’ll give you a clear, upfront estimate before moving forward. Many issues can be fixed during the diagnostic phase without any extra charges.
Honest Communication & High-Quality Service
At Local Solutions, our approach is all about transparency:
No Hidden Fees: You’ll know what to expect before any work is done.
Upfront Estimates: We’ll discuss the repair options with you, so you can decide if it’s worth moving forward based on the value.
No Surprise Arrivals: We always contact—never unannounced.
Our goal is to make the repair process as stress-free as possible, allowing you to focus on what matters most while we handle your appliance concerns.
Why Choose Local Solutions for Your Appliance Repair?
Personal Service: You’ll always work directly with a skilled local technician who understands your needs.
Clear & Consistent Pricing: Transparent fees with no surprises.
Convenient Scheduling: Book online at your convenience with a personal touch.
Customer Care: We respect your home, your time, and the trust you place in us. It’s why we’re committed to clear communication and honest service.
Ready to book your appliance repair? Schedule your service call ONLINE today and let us take care of the rest!